Have your say…
Please fill out the Client Feeback Questionnaire below
Client / Customer
Date of Contract
This questionnaire is used by Crown Highways to measure performance in the eyes of our Customer. This form should be completed by representatives who have been directly involved in the contract. Please indicate your score in the box that best describes our performance against each of the Key Factors.
Should we score 3 or below - please state your reasons and areas for improvement within the comments box.
( 5 - Excellent 4 - Good 3 - Average 2 - Fair 1 - Poor )
1. Response to Initial Enquiry
2. Quality of Communications / Documentation
3. Approach to Health, Safety & Environment
4. Quality of Workmanship on Site
5. Attitude of Site Staff
6. Management of Variations
7. Response to Requests
8. Management of Variations
9. Meeting Programme Deadlines and Versatility
10. Response to Resolution of Defects
11. Contract Completion Agreement & Documentation
12. Would you recommend our Service to others?
13. Any Other Comments